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Pre Litigation Credit Hire Team Leader
Bolton (Full Time, Permanent) £22,000 - £28,000 / Year
Pre Litigation Credit Hire Team Leader - Bolton
Our highly successful client is seeking a talented and experienced Team Leader for their Pre Litigation Credit Hire department.
Reporting to the Line Manager, you will be accountable for the operational performance of a team of claims handlers. Responsibilities include:
- Encouraging, mentoring and developing team members to their maximum potential, ensuring that they meet objectives, KPIs, targets and continuously improve the quality of their work. -Effectively managing the expectations of line managers in terms of performance and delivery of objectives on a continuous basis. -Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning. -Maximising the personal development of team members, identifying training needs and creation of succession planning. -Providing an environment where team members feel motivated and deliver excellence. -Continuous improvement, conducting audits as required, giving feedback to team members and drafting and implementing improvement plans. -Monitoring financial management information and managing the performance of team members against KPI’s. -Ensuring the adherence to, and creation of strategies of claims handling by individual claimant firms and CHOs. -Preparing for and conducting Team Meetings. -Managing team members according to company policies and employment laws and ensuring that HR procedures are followed. -Effectively dealing with complaints through agreed handling processes. -Speaking with clients and developing relationships with key stakeholders.
The ideal candidate will have excellent communication skills and can remain calm under pressure. Management experience in the insurance or credit hire industry and a track record of achieving targets in KPI driven environments would be advantageous.
This is a fantastic opportunity to join a well-established company with a highly competitive remunerations package and the opportunity for career development.