Cardiff (Full Time, Permanent) £16,640 - £18,000 / Year (BONUS &INCENTIVES)
ASAP Duration: Permanent
call centre, customer service, sales
Call Centre agents required for an award winning contact Centre client in the city centre of Cardiff, offering exceptional service and up selling to customers over the phone.
Do you want to work in a fantastic location minutes away from the main train and bus transportation links in Cardiff
Do you want to work for a company that will reward you for the service you provide customer????
If so….this may well be the role for you, starting salary of £16,640 to £18,000 with an opportunity to earn up to £2000 per annum in commission, this role is a great mixture of service and sales.
We are currently looking for people who would be interested in working as a sales through service advisor for a great branded company in Cardiff. You will be the first point of contact for anyone who has a query or question in relation to their gas or electric.
- Accurately recording customer information - Providing details of any promotions or offers on their account - Data entry. - Providing support on every call.
- Empathy, resilience and patience with each customer. - Excellent verbal communication skills. - Ability to communicate with different types of people. - A strong telephone manner and ability to handle challenging phone calls. - Ability to work efficiently under pressure. - Customer service experience.
Benefits: * 21 days holiday. * Pension scheme. * Childcare vouchers. * 20% off local restaurants/bars.
It is not essential to have a background knowledge in sales and call centre, but some customer service knowledge is preferred.
Hours of work will be shifts between Monday to Sunday from 6.45am to 11pm, you must be able to be fully flexible to work between the above hours.
The pay rate for this position ranges between £8.00 and £9.50 dependent on time of the shift. This is a permanent, full-time position within a friendly and supportive team.
Full paid training will be provided.
Start dates January and February 2017.
To apply please send your CV and one of our trained consultants will be in contact within 48 hours if successful.