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Head of Product Support – Payments
London (Full Time, Permanent)

Head of Product Support – Payments - London
We are currently working with an established yet innovative global Payments business to help them appoint a Head of Product Support for Payments.

As a genuine industry thought leader with broader payments market background, you will be capable of setting a vision and have proven experience in customer needs analysis and market focus, throughout the end to end product implementations life cycle ownership.

The Role

The Head of Product Support will deliver profitable scalable and repeatable product implementation strategies that exceed the market’s expectations; that the Sales team can therefore sell and that the delivery and development teams can successfully deliver.

As well as being accountable for ensuring that all revenue and cost targets are met and that the Business Unit’s annual target financial contribution is achieved through the successful implementation of the product and services.

All About You
• A leader with outstanding people management skills and the proven ability to build and inspire teams to achieve exceptional objectives.
• Excellence in customer needs analysis and market focus, throughout the end to end product implementations life cycle ownership
• Being an expert in market matters such as target market characteristics, market trends, purchasing power of customers, competition, technological landscape
• Genuine industry thought leader with broader payments market background, capable of setting a vision
• Experience in managing development of products with and for tier 1 banks
• A builder of bridges who can identify a route to a solution across a complex environment. A ‘can-do’ and ‘will-do’ attitude. The ability to build cross-functional relationships and to work, under pressure, with different teams.
• An in depth understanding, coupled with the ability to mentor others, on the Product Management Life-Cycle.
• Disciplined Program Management & Full P&L accountable
• Develop propositions enabled through and in response to forthcoming legislation such as PSD2

Senior Product Support Manager / Product Support Director / Senior Product Implementation Manager / Transaction Banking / Cash Management / Faster Payments / ACH / SWIFT / RTGS / FPS / BACS / Product Implementation Director / Head of Product Implementation