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Business Operations Administrator - FTSE 250 Organisation
Wimbledon (Full Time, Permanent)
£19,000 / Year
Business Operations Administrator - FTSE 250 Organisation - Wimbledon, Greater London
Business Operations Administrator - FTSE 250 Organisation

Based: Central Wimbledon

£19,000 Excellent Benefits

I am recruiting on behalf of a FTSE 250 financial services organisation that are keen to recruit Business Operations Administrators to be part of an Administration team responsible for the servicing of loan applications.

Key tasks include processing of commercial and contract documentation prior to financing, responding to customer (Broker and end Client) e-mails, Broker Service calls and fulfilment of all external and internal Service Level agreements.

The client is keen to consider applications from graduates who are keen to develop a career within the financial services industry as they can offer a range of potential career paths in future. They are also keen to receive applications from those with an administrative background, ideally within the insurance, financial services or banking environment however this is not essential.

The client is a well established, leading financial services organisation. They are offering a competitive salary and benefits package; a modern, professional and friendly working environment; together with the potential of longer term career development.

Hours 9.00 - 5.30pm, Mon - Fri - No evenings or weekends!

Job Role

Accountable for balancing and accomplishing day to day workload and priorities in a fast paced environment
Processing inbound documentation, new, amended and reset-up loans
Responding to all inbound electronic traffic (web, e-mails)
Making outbound Broker service calls aligned to the CRM strategy
Participating in testing new system changes as and when required
Own and drive resolution of Broker and end Client issues
Maintain compliance with all applicable regulation. This will include ensuring we are at all times compliant with the FCA principles and internal procedures for Treating Customers Fairly
Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles
Be a driver of an inclusive and engaging work environment
Be a team player and participate in employee recognition programs

Education & Certification

The client is keen to consider applications from graduates who are keen to develop a career within the financial services industry, as well as from those with an administrative background (ideally gained within the insurance, financial services or banking environment however not essential).

All applicants must have achieved grade C or above in Maths and English at GCSE level.

Personal Attributes

Strong administration skills
Excellent communication and customer service skills
Excellent written, verbal and interpersonal skills to effectively deal with the customer base
Proven analytical and problem solving skills
Detail orientated and demonstrated ability to meet deadlines
Excellent time management skills
Demonstrated ability in problem solving and resolving customer issues/concerns
Inclusive team member goal orientated and passionate about their work
Strong PC skills including the ability to troubleshoot common problems and navigate the internet/intranet
Flexible, innovative and displays control while working in a pressurised environment
Takes pride in presenting a professional image

Due to the high number of applications only candidates that are shortlisted will be contacted.